I don't know where to start. I am not somebody that typically posts reviews; it is only in the event that the service is absolutely extraordinary that I will do so. Lifted Solutions has surpassed by expectations on many levels. Their degree of involvement and care is incredible. Lifted is dedicated to his clients and always goes the extra mile. I highly recommend Lifted Solutions if you are seeking website development services.
A strong online presence doesn't stop at launch. We help your website grow with your business by mapping out feature roadmaps, rolling out updates, and making sure your digital presence is working for you and your business.
Behind the scenes, we focus on stability and protection. That means keeping your platform secure, optimized, and well-maintained.
We take care of everything web and digital
We make ongoing improvements a natural part of your digital presence. Whether it's publishing new content, adding functionality, or refining the customer experience, we focus on the updates that keep your site aligned with your business goals. It's about staying relevant and giving your audience reasons to keep engaging.
At the same time, we take care of the essentials in the background: updates, patches, and performance checks. So your platform stays dependable.
Ongoing support services:
- Regular content updates
- Ongoing support + consultation
- Security monitoring & patches
- Updating CMS, plugins + packages
- Bug fixes + troubleshooting
- Backups (onsite and offsite)
- Performance optimization
- Hosting, server maintenance, security + patching
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Got questions about our support services?
What’s included in your support and maintenance service?
Support and maintenance usually covers small content changes, bug fixes, plugin and dependency updates, backups, security patches, and general “keep the lights on” work for your site or application.
Depending on your setup, that can also include monitoring, uptime alerts, and light improvements to existing pages or flows. We’ll define what’s in-scope together so you know exactly what you’re getting each month.
Do you only support sites and apps you built?
No. We can step in on websites and applications that were built by other teams, as long as we can do a quick technical review first. That gives us a sense of the stack, code quality, and any obvious risks before we commit to supporting it.
How do support retainers work with Lifted?
Most clients choose a light monthly retainer that includes a set number of hours for updates, fixes, and small enhancements. You get priority access to our team and a predictable monthly cost.
We’ll agree on how those hours are used, how we communicate, and what happens if a bigger piece of work pops up.
What kinds of issues can you help with day to day?
Common requests include layout fixes, broken components, form issues, tracking problems, plugin/app conflicts, small content or design tweaks, and performance or speed concerns. Essentially, the things that annoy your team or block your users.
How quickly do you respond if something breaks or goes down?
For active support clients, we treat anything critical—site down, checkout or lead forms broken, major errors—as top priority. Our first step is always to stabilize things and get you back to a working state as quickly as possible.
From there, we’ll dig into the root cause and recommend how to prevent the same issue from repeating. We’ll also be clear about what’s considered “urgent” versus standard requests so expectations stay aligned on both sides.
Will you also help with small improvements, not just fixes?
Yes. Support isn’t just “break/fix.” We can use part of your hours for small UX tweaks, new sections, content updates, A/B test variants, or quality-of-life improvements your team has been wanting to make.
What does onboarding look like if we’re coming from another partner?
We’ll start with access, a quick technical audit, and a short call to understand your stack, current pain points, and any “do not touch” areas. From there, we’ll document key environments, workflows, and contacts so nothing lives only in someone’s head.
Once we’re set up, we’ll agree on communication channels, priorities for the first few weeks, and how we’ll handle emergencies vs. regular requests.